![Mercure Toyama Tonami Resort & Spa [Official]| Mercure Toyama Tonami Resort & Spa](https://mercure-toyamatonami-resortandspa.jp/en/wp/wp-content/uploads/2023/10/Mrecure_toyama.svg)
FAQ/CONTACTFrequently Asked Questions and Inquiries
- TOP
- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please take a look before contacting us.
※For inquiries about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiries from overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Could you tell me about the accommodation agreement?
Please see here for accommodation terms.
- What time is check-in and check-out?
Check-in 15:00 Check-out 11:00
※It may vary depending on the reservation plan.- Please tell me about your inquiry by phone.
- For reservations, please click here Reservation Center 03-5539-2617 (8:00-22:00)Contact us on the day: Hotel Representative 0763-37-2000
- Could you tell me about the settlement?
Please pay it when you arrive.
- When will the cancellation fee be charged?
There will be a cancellation fee from 3 days in advance.
※It may vary depending on the reservation plan.
About Restaurant & Lounge
- Could you tell me the opening hours of the restaurant?
We are preparing a buffet style dish.
Location: 2nd floor restaurant Locavore
Time: Breakfast buffet 7:00-9:30 (last entry 9:00)
Dinner Buffet 17:30-21:00 (last entry 20:30)
About others
- Do you have a pick-up?
We don't have a pick-up.
- Where's the nearest station?
It takes about 15 minutes by car from Tonami Station on the JR Johana Line, and about 30 minutes by car from Shin-Takaoka Station on the JR Hokuriku Shinkansen.
- What is Local Discovery and what can I do?
Local Discovery is an activity where you can meet the charms and stories unique to the region, such as nature, culture, and people.
You can experience a more memorable trip to Hokuriku Toyama free of charge at the Local Discovery Corner in front of the front desk on the 1st floor.
・Hokuriku Mizuhiki Experience "Plum Knot"
・Japanese Culture Calligraphy Experience
・Toyama's folk song Sasara (Japanese musical instrument) experience
・Knitting Kasa try-on experience
・Experience the healing sound with the sound of the wind chimes of Takaoka copperware- Do you have table tennis?
Yes. We accept at the front desk.
Reception hours 9:00 to 21:00 (last reception 20:00)
Price 1,000 yen per room (reservation)- Do you have a coin laundry?
It is located in front of the public bath on the 1st floor.
Fee: 3 washing machines 300 yen / 1 time (automatic detergent input)
3 dryers 100 yen / 30 minutes- Do you have vending machines?
The vending machine is located on the first floor.
There is no ice machine. Please purchase ice at the shop.