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FAQ/CONTACTFrequently Asked Questions and Inquiries
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- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please take a look before contacting us.
※If you have any questions about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiry from overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Could you tell me about the accommodation terms?
Click here for the terms of accommodation.
- What time is check-in and check-out?
Check-in 15:00 Check-out 11:00
※It may vary depending on the booking plan.- Please tell us about your inquiry by phone.
- Reservation Center: 03-5539-2617 (8:00-22:00)Contact us on the day: Hotel Representative 0763-37-2000
- Could you tell me about the payment?
Please pay your bill upon arrival.
- When will the cancellation fee be charged?
Cancellation fee will be charged 3 days in advance.
※It may vary depending on the booking plan.
About Restaurant and Lounge
- Please tell me the opening hours of the restaurant.
We are preparing a buffet style dish.
Location: 2nd floor restaurant Locavore
Time: Breakfast buffet 7:00 to 9:30 (last entry: 9:00)
Dinner Buffet 17:30 to 21:00 (last entry 20:30)
About Others
- Is there a pick-up service?
We don't have a pick-up.
- Where is the nearest station?
It takes about 15 minutes by car from Tonami Station on the JR Johana Line, and about 30 minutes by car from Shin-Takaoka Station on the JR Hokuriku Shinkansen.
- What is Local Discovery and what can you do?
Local Discovery is an activity where you can meet the unique charms and stories of nature, culture, and people.
At the Local Discovery Corner in front of the front desk on the first floor, you can experience a more memorable trip to Hokuriku Toyama free of charge.
・Hokuriku Mizuhiki experience 'ume knot'
・Japanese Culture Calligraphy Experience
・Toyama's folk song Sasara (Japanese musical instrument) experience
・Knitting Kasa try-on experience
・Experience the healing sound with the sound of a wind chime of Takaoka copperware- Do you have table tennis?
Yes. We accept at the front desk.
Reception hours from 9:00 to 21:00 (Last reception 20:00)
Price: 1,000 yen per room (rental)- Do you have a coin laundry?
It is in front of the large public bath on the first floor.
Fee: 3 washing machines 300 yen / once (automatic detergent input)
3 dryers: 100 yen / 30 minutes- Do you have vending machines?
The vending machine is on the first floor.
There is no ice machine. Please purchase ice at the shop.